Frequently Asked Questions
Find clear answers about our professional cleaning services, transparent pricing, and seamless booking process.
General Questions
What is included in your standard cleaning service?
Our standard clean covers all main areas of your property: dusting reachable surfaces, vacuuming and mopping floors, and complete sanitization of kitchens and bathrooms to ensure a fresh, welcoming environment.
What specific residential cleaning services do you offer?
We provide a range of services including Airbnb turnover cleaning, deep seasonal cleans, post-construction cleanup, move-in/out services, and regular scheduled maintenance for busy households.
How do I book a cleaning session with WC Cleaning?
Booking is simple! You can schedule a service directly through our website by clicking any 'Book Now' button, or contact us via email if you require a personalized plan for multiple properties.
Do you bring your own cleaning supplies and professional tools?
Yes, our team arrives fully equipped with high-standard, professional-grade cleaning tools and eco-friendly supplies to ensure a safe and effective clean for every surface in your home.
How is the pricing for your cleaning services calculated?
Our pricing is transparent and determined by the size of the property, the current condition of the space, and the specific level of service (standard, deep, or turnover) you choose.
What payment methods do you accept for services?
We accept all major credit cards, secure bank transfers, and popular digital payment platforms. Payments are processed securely once the service is confirmed.
What is your cancellation or rescheduling policy?
We value flexibility but ask for at least 24 hours' notice for any rescheduling or cancellations. This allows us to reallocate our team to other awaiting clients.
Are your cleaning professionals background-checked and trained?
Absolutely. Every team member undergoes a rigorous background check and receives specialized training in our five-star turnover standards and quality control protocols.
Do you provide a 100% satisfaction guarantee?
Yes, we stand behind the quality of our work. If any part of the clean does not meet your expectations, notify us within 24 hours and we will return to make it right at no extra cost.
Is WC Cleaning Services fully insured and bonded?
Yes, we are fully insured and bonded for your peace of mind. We take full responsibility for our team while they are on your property, ensuring a worry-free experience.
What specific equipment do you use for high-standard cleans?
We utilize industrial-grade HEPA vacuum cleaners, high-pressure steam cleaners, and specialized sanitization tools to achieve the clinical level of cleanliness expected by modern guests.
How do I provide access to my property for the cleaners?
Most STR hosts provide a keypad code or lockbox access. For residential cleans, you can choose to be home or provide a spare key which we handle with the highest security standards.
Is your cleaning team pet-friendly?
We love pets! Our team is trained to work safely around furry companions. Just let us know in advance so we can ensure the proper attention and care during the session.
Can I leave special instructions for a specific sessions?
Certainly. You can add specific notes during your online booking or communicate directly with our operations team via text or email to ensure handled specialized requests.
When and how will I receive my service invoice?
Invoices are automatically generated and sent to your registered email address immediately following the completion of your cleaning service and final quality check.
What happens if I am not happy with the cleaning results?
Your satisfaction is our priority. Our policy ensures that any missed area reported within 24 hours will be recleaned immediately by our team at no additional charge to you.
Booking & Payments
How do I book a cleaning service?
Booking is simple! You can schedule your service directly through our website via the 'Book Now' button, or call us at 0421-832-948 for a personalized quote tailored to your property.
Do I need to be home for the cleaning?
No, your presence is not required. Many of our clients provide access via a key safe or entry code. We maintain strict security protocols to ensure your property remains safe and secure.
Are there any hidden fees?
Absolutely not. We believe in complete transparency. You will receive a clear, itemized breakdown of costs before we begin, so you know exactly what to expect.
Can I change my booking time?
Certainly. You can reschedule your booking up to 24 hours in advance by visiting our website portal or contacting our coordination team directly.
What is your cancellation policy?
We require at least 24 hours' notice for any cancellations. Appointments cancelled within this window may be subject to a service fee to account for our team's scheduling.
How do I pay for the services?
We offer several convenient payment options, including major credit cards, bank transfers, and secure online payments processed through our automated booking system.
Do you offer discounts for recurring services?
Yes! We value long-term partnerships and offer special rates for weekly, bi-weekly, or monthly cleaning schedules. Contact us to learn about our discounted recurring plans.
Service Specific Questions
What specific cleaning services do you provide?
We offer a comprehensive range of solutions including Airbnb turnover cleaning, deep residential cleans, end-of-lease sanitization, and specialized linen treatment services.
Do I need to provide any cleaning supplies or equipment?
No, we arrive fully equipped with professional-grade cleaning products and the latest machinery to ensure a high-standard result every time.
Are your cleaning products safe for families and pets?
Your health is our priority. We exclusively use eco-friendly and non-toxic products that are safe for your family, guests, and household pets.
How do you maintain quality control for turnovers?
We utilize a detailed multi-point turnover checklist and conduct regular quality audits to ensure every property meets five-star guest standards.
What measures are taken for staff vetting and training?
Our professionals are meticulously vetted, background-checked, and undergo rigorous training to provide expert service and total peace of mind for our clients.
Can I request customized cleaning tasks for my property?
Absolutely. We specialize in tailored property support and can develop a custom cleaning checklist that addresses the unique needs of your rental or home.
Do I need to be present while the cleaners are on-site?
Presence is not required. Most of our clients provide secure access via a lockbox or key code, allowing our team to handle the turnover independently.